Shipping, delivery and return policy

SHIPPING

You agree to provide payment for all items you may purchase on the Site, and you acknowledge and agree that prices are subject to change. When purchasing a physical product, you agree to provide us with a valid email address, shipping address and billing information. We reserve the right to refuse or cancel any order for any reason, including an error or omission in the data you provide. If payment has already been processed, we will issue a refund of the purchase price. We may require additional information from you before confirming the sale and we reserve the right to place any additional restrictions on the sale of our products. For the sale of physical goods, we may pre-authorize your debit or credit card at the time you place the order, or we may charge your card at the time the order is shipped. You agree to monitor your payment instrument. Shipping and delivery costs and scheduled delivery dates may change due to unforeseen circumstances.

For any questions or disputes, you agree to contact us in a timely manner at the following email address:

[email protected]

REFUND/EXCHANGE POLICY

We accept refund/exchange requests for products that meet all of the following requirements:

1. All refund/exchange requests can be made within 15 days of receiving your goods
2. We only accept returns on products that are in undamaged condition, have their original tags attached and are in their original packaging, in new conditions.
3. Shipping costs are non-refundable. By making a return, you agree to pay the shipping charges

Please contact [email protected] for refund/exchange procedures

RETURNS

If the return is accepted after contacting [email protected], please pack your package well so that there is no damage when it arrives in the warehouse.

Return address:

Oliver Bicycle Warehouse
99 Chabanel Street, suite 501
Montreal (Quebec) H4S 1N1
Canada

No refunds/exchanges will be given if not approved prior to shipping by:

[email protected]